Terms of Service
For laundry operators using Tama OS. Effective October 12, 2026. This version is pending review by counsel, and we’ll post any changes here with a new date.
1. The agreement
These terms are between Tama OS LLC, a Hawai‘i limited liability company (“Tama OS”, “we”), and the business that creates a Tama OS workspace (“you”, the “Operator”). By creating a workspace or using the platform you accept them on behalf of your business and confirm you can bind it.
2. Plans, free period and billing
Plans are a flat monthly price sized by vans. The current prices and what each plan includes are on our pricing page. Every new workspace gets 60 days free, once. A card is required to start a plan, and $0 is charged during the free period. When it ends, your plan bills monthly in advance to that card until you cancel. There is no contract and no cancellation fee.
Add-ons you choose (for example extra numbers, the branded app or SEO autopilot) bill with your plan. Texts beyond your plan’s monthly allowance are 2¢ per text segment, sent or received. They are counted per calendar month and added to the next invoice, and texts during the free period are not billed. We never take a percentage of your sales or a per-order fee.
If a payment fails, Stripe retries it. If an invoice stays unpaid, your workspace becomes read-only: your data stays and you can view and export it, but new orders can’t be taken until billing is fixed. You can change plans, update your card, see invoices and cancel at any time from the Plan page. Cancelling stops renewal at the end of the paid period. Prices may change with at least 30 days’ notice, and a change applies from your next billing period.
3. Your customers’ payments
Card payments from your customers are processed by Stripe through the platform and paid out to you. The only deduction is Stripe’s actual processing fee, passed through at cost with no markup. You set your own prices, taxes, refunds and policies, and you are responsible for them to your customers. That includes collecting and remitting any sales or excise tax that applies to you. You must also follow Stripe’s terms for connected accounts.
4. Texting, calls and your number
We register your business number with US carriers (A2P 10DLC) in your business name, using the details you give us, and you confirm they are accurate. You are responsible for the messages your business sends and for having your customers’ consent. The platform records consent at booking and handles STOP and HELP automatically. Don’t use the platform to send marketing without separate consent, or to send anything unlawful, deceptive or harassing. We may pause sending to protect the number’s standing with carriers.
5. Your data
Your business data and your customers’ data belong to you. We process it only to provide the platform, as your service provider, and as described in our Privacy Policy. We don’t sell it, and we don’t use your customer list to market to your customers. You can export your data at any time, including after you cancel. Ask us and we’ll delete or anonymize it, except records we’re legally required to keep.
6. Your customer-facing terms
Your booking site includes customer Terms and a Privacy Policy in your business’s name. These are a starting template. You are responsible for reviewing them and making sure they fit your business and your state’s law.
7. Acceptable use
Don’t misuse the platform. That includes attempting to access another workspace’s data, reverse-engineering or overloading the service, reselling it, or using it for anything unlawful. We may suspend a workspace that puts the platform, carriers or other operators at risk, and we’ll tell you why.
8. Availability and changes
We work to keep Tama OS fast and available, but it is provided “as is” without a guaranteed uptime. We improve the platform continuously and may change features. If we remove something material that your plan depends on, we’ll give notice and you can cancel.
9. Liability
To the extent the law allows, neither party is liable for indirect, incidental or consequential damages or lost profits. Our total liability under these terms is limited to the fees you paid us in the 12 months before the claim. You are responsible for your service to your customers, including items in your care.
10. Ending, law and contact
You can cancel any time. We can end these terms with 30 days’ notice, or immediately for serious breach. These terms are governed by the laws of the State of Hawai‘i. Questions go to brian@tamaos.ai.